Recently I needed front brakes for my car so I brought them to where they last did. One of the reasons I did business with this place was that they offered lifetime free pads as long as I own the car. This same place also did my rear brakes. I go to the brake place and tell the guy I need front brakes and have done them there already and looking for free pads.
Something is wrong
The gentleman takes a look at my car and tells me that my front brakes were never done there. He also says that they don’t even have the brakes that are there and that they look original. He tells me I must be confused as they did the rear brakes twice.
I know without a doubt that my front brakes were redone in winter 2019 (by the way I have the invoice, but I have not shown it yet) and the rear brakes were redone in 2020.
He tells me he can’t do it today because he has to order the sensor, but he can do it the next day. He prints me the repair order and the program for the next day.
The proof is in the receipt
When I get in my car, I look at the receipt, and it is clear that I had the front brakes done there. It’s written on my FRONT BRAKES papers.
Something is clearly wrong, so I go back to the store and tell the manager what just happened and give him my papers. He comes over to watch it and they both leave the office, I guess to discuss what’s going on.
The manager comes back and goes about her business. I’m waiting for the guy. When he comes back he tries to explain, tells me to look at the parts order and the parts orders are for the rear brakes. I have no idea what exu346xyz means okay. The only thing I know is that it reads FRONT BRAKES ETC. He looks at my papers again and admits it looks a little weird. He says to wait until he gets into the store.
He comes back and says he thinks he knows what happened but needs to look into it and then says you’ll get free towels tomorrow anyway.
I say ok cool thank you.
Unfortunately, I never got an explanation of what really happened? Was the part number entered incorrectly in their system? Was it just a simple mistake?
Whatever the reason, the simple fact is to ALWAYS keep the receipt. And always question everything. If I hadn’t had my receipt, this could have been a whole different story.
Since we are talking about cars …
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